Refunds & Returns
Our promise
Our 14-day change-of-mind returns
If you change your mind, you can return food within 14 days of delivery. The food must be unopened, sealed and in its original packaging. This is a voluntary policy we offer on top of your legal rights. To start a return, email us at theteam@catfood.net.au with your order number before that period ends. We will then send you return instructions.
You pay the return postage. Once the food is back with us and checked, we refund the price you paid. We do not charge handling or restocking fees.
Opened food cannot be returned for change of mind.
Damaged, faulty, wrong or out-of-date items
Your rights under the Australian Consumer Law and the Competition and Consumer Act 2010 always apply. If an item arrives damaged, faulty, wrong, or past its best-before date, contact us and we will give you a refund or a replacement. You do not pay return postage. These legal rights are not limited by our voluntary returns policy.
How to return
Email us with your order number and we will send you simple return instructions. Once the food is back with us and checked, we process your refund.
Refund timing
Refunds go back to your original payment method, usually within 5 to 10 working days of us receiving and checking the return.